PRIVACY POLICY: CONVERTICO (PTY) LTD

Last Updated: February 2026

1. INTRODUCTION

CONVERTICO (PTY) LTD ("we," "us," or "the Agency") respects your privacy and is committed to protecting your personal information. This policy explains how we collect, use, and safeguard your data when you visit our website, engage our marketing services, or interact with us.

2. THE DATA WE COLLECT

We collect and process personal information to provide digital marketing services and maintain business relationships. This includes:

  • Identity Data: Name, surname, and company registration details.
  • Contact Data: Email address, telephone number, and physical business address.
  • Technical Data: IP address, browser type, and usage patterns on our website via cookies.
  • Financial Data: Bank details and VAT numbers (for invoicing and EFT purposes).
  • Marketing Data: Your preferences in receiving marketing from us and our third parties.

3. HOW WE COLLECT YOUR DATA

  • Direct Interaction: Information you provide by filling in forms or communicating with us via email or phone.
  • Automated Technologies: As you interact with our website, we may automatically collect technical data about your equipment and browsing patterns.
  • Third Parties: We may receive data from analytics providers (like Google) or lead generation tools used in our marketing campaigns.

4. PURPOSE OF PROCESSING

Under POPIA, we only process your information for specific, lawful purposes:

  • To register you as a new client and perform our contract with you.
  • To manage payments, fees, and charges (including VAT compliance).
  • To deliver relevant website content and advertisements to you.
  • To use data analytics to improve our website, services, and client experiences.
  • To comply with legal or regulatory obligations in South Africa.

5. DISCLOSURE OF PERSONAL INFORMATION

We may share your personal information with:

  • Service Providers: Operators who provide IT, system administration, or specialized marketing tools.
  • Professional Advisers: Lawyers, bankers, auditors, and insurers.
  • Authorities: The South African Revenue Service (SARS) and other regulators as required by law.
  • International Transfers: If we use cloud-based tools (e.g., Google Workspace), your data may be stored on servers outside South Africa. We ensure these providers offer a level of protection at least equal to POPIA.

6. DATA SECURITY

We have implemented appropriate security measures to prevent your personal information from being accidentally lost, used, or accessed in an unauthorized way. Access to your data is limited to employees and partners who have a business "need-to-know" and are subject to a duty of confidentiality.

7. DATA RETENTION

We will only retain your personal information for as long as necessary to fulfill the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements (typically 5 years for financial records in South Africa).

8. YOUR LEGAL RIGHTS

Under POPIA, you have the right to:

  • Request Access to your personal information.
  • Request Correction of any inaccurate data we hold.
  • Request Erasure of your data (the "right to be forgotten").
  • Object to Processing of your data for direct marketing.
  • Withdraw Consent at any time where we are relying on consent to process your data.

9. CONTACT DETAILS & COMPLAINTS

If you have any questions about this policy or our privacy practices, please contact our Information Officer:

  • Entity Name: CONVERTICO (PTY) LTD
  • Email: support@convertico.co.za
  • Address: The Willows Office Park, Farm Rd, Die Wilgers, Pretoria, 0184

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